Shipping policy

 

Shipping/Delivery:

Unless otherwise specified, we reserve the right to mark deliveries as "Signature Required." If you have specific delivery instructions for this purchase, please contact our customer support team immediately.

Damages

We will, at our discretion, replace and/or repair damaged items. The buyer is responsible for inspecting all received goods for shipping damage. If you find an item damaged during shipping, simply refuse the shipment unless shipped via NZ Post.

If items are shipped by truck, please have the truck driver wait while you inspect the items. Failure to inspect the items will void protection.

If you cannot inspect the items upon delivery or if the freight carrier does not allow time for inspection, mark the packages as damaged and retain the boxes for later inspection. If the item is found to have hidden damage, we can process a return claim. Claims for hidden damage cannot be made if not reported to us within two days of delivery.

If damage is not reported within two days of receipt, it is at the manufacturer's discretion to repair or replace, and the manufacturer will determine if the item is defective or damaged in transit.

If NZ Post leaves a package at your doorstep, and you cannot inspect for freight damage, you must notify us and call your NZ Post office within 24 hours to file a freight claim and initiate the replacement process.

LTL/Truck Shipments

All items shipped via private truck carriers will be delivered "to the back of the truck" only. Additional fees may apply for any extra services requested by the customer before or at the time of delivery. If add-on services are not pre-arranged with ProjectorScreen.co.nz before shipment, and the customer requests these services at the time of delivery, the customer will be responsible for all additional charges.

Shipping to Freight Forwarders

If your order is being shipped to a freight forwarder, it is your responsibility to verify the shipping dimensions with them before manufacturing or shipping the item (projection screen). If the forwarder refuses the item due to size, the customer is responsible for arranging shipping to a new location. Once the item leaves their warehouse, we cannot re-route the shipment.

DOA/Defective Items

If your item arrives damaged (DOA) or is defective upon receipt, please contact customer service immediately to obtain an RMA number. DOA/defective items can only be returned for exchange. If you do not wish to send a replacement item, the order will be subject to our standard return policy and restocking fees.